Open Access @ Century Health: Frequently Asked Questions
What is Open Access at Century Health?
When people are ready to take the courageous first step of getting help, Open Access is a way for us to start the treatment process right away.
How does Open Access start the treatment process quicker?
Any new client needing an assessment for mental health or substance use treatment services can come to the South Campus at 1918 North Main Street during our Open Access hours. They do not need an appointment.
What are the hours of Open Access?
Mondays 1:30 to 3:00 p.m., Tuesdays 1:30 to 3:00 p.m., Wednesdays from 8:30 to 10:00 a.m., and Thursdays from 1:30 to 3:00 p.m.
If I do not need an appointment, can I just walk right in?
Yes, but only during the hours of Open Access and only at the South Campus. Before you walk in, we do recommend that you call us first at 419.425.5050 so that we can explain what important information we need you to bring with you and answer any other questions you might have about your first visit.
What important information do I have to bring with me?
A photo ID, your health insurance card if you have one, proof of household Income, proof of residency, and, if seeking services for a child, proof of guardianship (e.g., court documents identifying guardianship) and any other legal documents that pertain to parental or custody issues.
What happens at this first appointment?
Receiving an intake is the first step for anyone who wishes to enter into services.
Medications are not prescribed as part of our intake process. Our assessment will review your current issues or problems and determine what services we offer that would be most beneficial to you. If we can meet your treatment needs we will schedule you for your next appointment before you leave. If we cannot meet your needs we can give you names of other agencies that may be able to assist you.
What will this cost me?
Depending on your insurance and/or your household income, there may be no out-of-pocket cost to you. We will work with you to best assess what insurance coverage you have or are eligible for. Some insurance plans have deductibles and copays that you would be responsible for. If you do not have a source of payment for ongoing treatment, we would refer you to other local service providers who may be able to assist you.
How long will I have to wait to be seen?
We hope to see you as soon as possible. If you call ahead we can assist in determining your wait time. Our goal is to begin your intake within 45 minutes. Depending on the number of individuals who come in for an intake, the wait may be longer. If you cannot wait, we will work with you so you may be seen at our next Open Access time.
What if I want myself and my spouse or child to be seen at the same time for an assessment?
We will do our best to work with you so you may both be seen on the same day. If that is not possible, we will work with you so that your family member may be seen at our next Open Access time.
What if I want to come without my guardian?
Every individual seen must either be able to sign as their own guardian or have the guardian present to consent to treatment. If the guardian cannot be present, you can call our office to make arrangements to get guardian consent prior to the intake.
Any questions? Email us at firstname.lastname@example.org